Managed services
The software is ours. The work can be too.
Sell the outcome to your clients. We do the labor behind it.
Most brokerages leave money on the table because they won't staff the back office, the expense audits, the project coordination, the renewal chases. Modero puts our team behind your modules from day one, so you can offer these services without hiring first. Add them to any plan, priced to the resource and the region.
Fractional or dedicated
People, packaged like software
Think of it like a virtual-assistant company for the telecom back office: a flat monthly rate for a role you can staff fractionally or dedicate to your book, with US-based and offshore options at different price points. We recruit, train, and manage them; you just point them at the work.
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Expense analyst
Invoice variance, bill audit, cost optimization, inventory and renewal management. Available offshore or US-based.
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Project coordinator
MACD processing and the day-to-day of installs, moves, and turn-ups. Available offshore or US-based.
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Project manager
A senior, US-based resource to run complex projects end to end. Billed time and materials.
How it's priced
No two back offices look alike, so the price follows the shape of the work. Three levers set it.
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Fractional or dedicated
Share a resource across a few tasks a month, or dedicate one to your clients. You pay for the slice of a person you actually need.
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US-based or offshore
Offshore analysts for high-volume, task-based work; US-based specialists when your client needs a name and a voice they trust. Different rates, your call.
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Time and materials
Variable work, project management especially, is billed for the hours it takes, not a flat fee that guesses wrong in both directions.
What we'll run for you
On day one we operate the modules that are ready for it, Expense Management, Flux, and Contract Management, inside your workspace, on your clients' accounts. Project Management we run on time and materials, because the hours swing hard month to month.
Commission Management stays with you for now, it's close to your money, and we'd rather you keep your hands on it. As the team grows, more of the platform comes with a crew attached.
Managed services questions
What are Modero managed services?
They are the people behind the software. Instead of just licensing the modules, you can have our back-office team operate them inside your workspace, auditing client bills, coordinating projects, chasing renewals, so you can sell those services to your clients without building the team yourself. You keep the client relationship and the branding; we supply the labor.
Can I get a fractional resource, or a dedicated one?
Both. If you only need a few hours of work a month, you share a resource fractionally and pay for the slice you use. If your book is big enough to keep someone busy, you dedicate a resource to your clients. You can start fractional and move to dedicated as your volume grows.
Are the people US-based or offshore?
You choose. High-volume, task-based work, invoice variance, MACD processing, inventory upkeep, is handled well by our offshore analysts at a lower rate. When a client wants a US-based specialist they can put a name and a voice to, we staff that instead, at a higher rate. We recruit, train, and manage the people either way.
Which modules will you run for me?
On day one we operate Expense Management, Flux, and Contract Management inside your workspace. Project Management we run on time and materials, since the hours vary a lot month to month. Commission Management stays with you for now, it sits close to your money, so we’d rather you keep control of it while the managed-services team grows.
Your team sees my clients' data. Will you solicit them?
No. When you bring a client to us, we agree in writing not to market to or solicit that client while they are yours. Our job is to be invisible labor behind your brand, the client experience stays entirely with you. We built the onboarding so your data stays your data, with the separation spelled out in the contract.
Offer the services. Skip the hiring.
Tell us the modules you want run and the clients you manage. We'll scope a team and a price.
Free forever CRM. Cancel paid modules any month.